Your Adventure, Our Priority

Support every step of the way

Adventure booked, it’s time to meet your Customer Experience team

We’re here to ensure every detail is perfect, so you can focus on the adventure. Questions? We’ve got you covered!

With a gorgeous community of happy travelers, we take pride in making your Experience Co. adventure seamless and enjoyable. Below, you’ll find answers to some of the most common questions. If you still have a query, don’t hesitate to reach out—supporting you is what we do best.

What we are best at

Setting the vibe right
Our in-depth personality and preference questionnaire has been built to match you with your ideal roommate. From day 1, our facilitators work towards creating a good vibe space for your experience.
Responding, fast
We get it, your time is valuable. That’s why our live chat response time averages 20 minutes, while we’ll get back to you via email in under 48 hours.
Recognising loyalty
Already tribe? We’ve already spotted you, and we’ll try wherever possible to show our appreciation for your loyalty, be it with a surprise gift or single room priority.
Keeping you safe
24/7 emergency phone access. Timely updates regarding destination travel alerts. A close connection to our team on the ground. Your safety is our priority, and our forte, always.

What to expect

24/7 emergency assistance
Ongoing live chat and call support
Pre-tour guidance and personal assistance
On-tour support
In-app planning resources
World-class customer testimonials

Safety FAQs

Pre-adventure FAQs

Support FAQs

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